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Client Services

Client Services Team

Our team is committed to providing expert advice and world-class customer service for our clients.

Connie Dart, Client Relationship Specialist   
800.864.4391 x380

As Manager of Client Services since 2006, Connie Dart specializes in customer care and enjoys fostering a solid, trusting relationship with PFC’s clients. Connie’s experience with thousands of businesses as a PFC Account Executive from 1989 to 2005 has made her acutely aware of client needs. Anticipating client needs and quick response to client requests are hallmarks of the PFC Client Services Team. PFC offers regular collection education and training seminars and Connie has been a speaker at many of them over the past 27 years. Connie holds a bachelor’s degree in public relations and technical journalism from Colorado State University.

Laura Myers, Client Relationship Specialist & Account Executive
800.864.4391 x322

Laura Myers has been an employee at Professional Finance Company since January 1999 and has experience as both an Account Executive and a Client Service Representative. As an Account Executive for PFC, she offers a consultative approach to analyze our current or prospective clients' internal accounts receivable management procedures. This approach facilitates a clear understanding of how PFC can best serve the collection needs of our clients. Laura provides a unique balance when assisting clients with their collection process, questions or concerns along with an overview of what can be expected from PFC.  Laura considers customer service a top priority and with 17 years in the collection industry, she is very well versed to assist with all aspects of collections.

 

Megan McClanahan, Client Relationship Specialist
800.864.4391 x356

Megan attended the University of North Dakota, earning a Bachelor of Science degree in Psychology with an emphasis on Health Science.  She also attended IBMC, graduating with honors and earning an Associate’s degree of Occupational Studies in Medical Billing and Coding. She holds the certification of Certified Medical Biller, and Certified Professional Coder (CPC) through the AAPC.

Megan has been with Professional Finance Company since 2011, and was selected for the Client Services Team in May 2013.  As part of PFC’s client services team Megan works with clients on a daily basis to resolve account inquiries.  Megan is a point of contact for clients should they have any questions, requests, or concerns.
 

Kim Salazar, Client Relationship Specialist
970-352-5000 x359

A Colorado native, Kim graduated from the University of Northern Colorado with a Bachelor of Arts degree in Communication. Kim excels at managing communication and professional relationships with our clients and is a great asset to our Clients Services Team. Kim joined the PFC team in February 2017. 

 

Salma Delgado, Client Relationship Specialist
970-352-5000 x345

Salma attended the University of Colorado Heights in Denver and has a Bachelor's degree in International Business. She also attended Aims Community College in Greeley, CO where she earned her Associates degree in Liberal Arts. 

Salma began her career with Professional Finance Company in October of 2017. Her customer service experience and business-oriented background has proven to be a valuable asset for maintaining professional relationships and communication with clients. With Salma's bilingual skillset, she expands our team's capabilities with client outreach and communication. 

 

Sulema Garcia, Client Relationship Specialist
970-352-5000 x326

Sulema has lived in Greeley, Colorado for most of her life. She started working for Professional Finance Company in April of 1999 in the New Accounts department. After working for three years in that department, she transferred over to the payment posting department and then joined the Client Services team in 2018. Being very detail oriented, Sulema excels at strategic problem solving with clients and PFC's operations. Sulema enjoys working with our clients and providing stellar customer service.



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